Because of the lack of metric’s associated with most project management improvement initiatives, return on investment (ROI) for those improvements is difficult to measure. We would like to develop a better picture of the impact of PM initiatives by asking you to share your observations.
Results from the last survey
If you have implemented a project management improvement initiative, what impact has it had on customer satisfaction?
None 0%
Very Little 8%
Some 37%
Good Amount 44%
Significant 19%